IT Enablement & Service Desk

Empowering End-Users with Intelligent, Scalable IT Support

Multilingual, omnichannel, GenAI powered support & self-healing solutions designed to deliver fast, resilient, high-performance service for enterprise users.

Key Offerings

Multilingual Integrated Contact Centre

We implement and manage enterprise-grade contact centres across AWS and ServiceNow, supporting chat, voice, AV, and ticketing channels in multiple languages. Custom routing, AI bots, and escalation flows ensure seamless support.

Tiered Specialist Support

From L1 triaging to L3 engineering support, we offer structured escalation backed by certified specialists. We also enable pods for critical departments like Finance, Shipping, Trading and Operations to ensure business continuity.

Retail Store Support

Dedicated IT support tailored to the unique needs of retail environments, ensuring uninterrupted store operations across distributed locations. We monitor POS systems, back-office devices, and store connectivity, with specialized pods for peak times & campaigns.

Identity & Access Management

We manage & support identity provisioning, deprovisioning, and access rights through integration with platforms like Azure AD, Okta, and CyberArk—ensuring secure, compliant user access at every touchpoint.

Sensor-Based Auto Healing & Telemetry

Our systems proactively identify and resolve device or service issues using telemetry data and pre-set healing scripts—minimizing downtime and user disruption.

GenAI Chatbots for Self-Service

We design AI assistants that enable users to solve issues independently with context-aware guidance, policy enforcement, and real-time handoffs to live support when needed.

  1. Enterprises with large distributed workforces needing multilingual support
  2. Organizations with complex ticketing environments and SLA constraints
  3. Companies requiring compliance-focused IT support models
  4. Businesses aiming to adopt GenAI for end-user IT services

Technologies

Get in Touch

Tell us about you and your project to start the conversation!
Please Enter Your Name.
Please enter a valid email.
Please Enter Valid Phone Number.
Please Enter a Message.